Driver Agreement & Terms of Service

About this document

This Driver Agreement & Terms of Service ("Driver Agreement" or "Agreement") is a binding contract between you ("you," "Driver") and Fleetbit, operated by Fleetbit LLC ("Fleetbit," "we," "us"), governing your use of the Fleetbit Driver mobile app and related services (together, the "Service").

This Agreement is also the written contract required by New York City's Freelance Isn't Free Act and by New York State classification law for independent-contractor drivers. Key parts to read carefully are Section 1 (independent contractor relationship), Section 5 (payment), Section 6 (cancellation), Section 9 (permits, insurance, and regulatory compliance), and Section 15 (arbitration and class-action waiver).

By creating a Driver account or using the Service you agree to this Agreement, to our Privacy Policy for Drivers, to our Acceptable Use Policy, and to the EULA for the mobile apps.

Effective date: 2026-04-18. Contact: [email protected].

1. Independent-contractor relationship

1.1 You are an independent contractor

You and Fleetbit intend to create an independent-contractor relationship. You are not an employee, agent, partner, joint venturer, or franchisee of Fleetbit. Fleetbit is a technology marketplace. It does not own trucks, does not hire Drivers, and does not manage or supervise the performance of any individual pickup.

1.2 No employment benefits

You are not entitled to unemployment insurance, workers' compensation, health insurance, retirement contributions, disability, paid leave, overtime, minimum-wage protection, or any other employment benefit from Fleetbit. You are responsible for your own federal, state, and local income tax, self-employment tax, and any other tax owed on your earnings. Fleetbit will not withhold tax from your payouts (other than required backup withholding).

1.3 Your control of your work

You choose when to go on-duty and when to stop.
You decide which Job offers to accept and which to decline.
You may work elsewhere (including for other platforms or customers) at any time, subject only to exclusivity obligations you have voluntarily entered with us or with those other customers.
You supply your own truck, tools, fuel, insurance, and operating permits.
You are free to determine the specific route and technique you use to complete a Job, subject to law and to the Job's scheduled pickup/drop-off locations.

1.4 Quality and safety obligations (compatible with independent-contractor status)

Fleetbit may set reasonable quality and safety requirements, including vehicle type compatibility rules, waste-type handling rules, minimum response times once you accept a Job, and customer-facing conduct standards. These are customer-outcome requirements, not instructions about how you run your business.

2. Eligibility and onboarding

To use the Service you must:

Be at least 21 years old.
Hold a current, valid U.S. driver's license of the class appropriate for the vehicle(s) you will operate.
Operate a commercial vehicle that meets our compatibility rules.
Hold current registration, inspection, and insurance for the vehicle.
Where required, hold a current NYC Business Integrity Commission (BIC) trade-waste license, self-hauler registration, construction & demolition registration, or NYS DEC Part 364 transporter permit appropriate for the waste types you accept.
Be legally authorized to work and to provide services in the United States.
Not be on any U.S. sanctions list.

Fleetbit may require documentary proof of any of the above. We may also require periodic background checks, motor-vehicle-record (MVR) checks, and re-verification of permits, consistent with our onboarding configuration. You authorize us to perform these checks. If you refuse we may deactivate your account.

3. Your representations and warranties

You represent and warrant on a continuing basis that:

All information you have given us is accurate and current, including your license number, vehicle details, bank account, tax ID, and permits.
You hold, and will maintain for so long as you use the Service, all licenses, registrations, permits, and insurance required by federal, state, and local law for the services you provide — including the BIC license, registration, or CWZ contract required for the specific trade-waste work you perform in NYC.
You operate only within the commercial waste zone(s) and permit scope(s) that apply to you.
You will dispose of waste at facilities legally authorized to accept it; you will not dump or abandon waste unlawfully.
You will not operate under the influence of alcohol or drugs or while otherwise impaired.
You will comply with all traffic, vehicle, hazardous-materials, and occupational-safety laws.
You will not share your account credentials with anyone or let anyone else operate a job from your account.

If any of the above changes — for example, if your BIC license is suspended or your insurance lapses — you must notify us in-app or at [email protected] within 72 hours.

4. Job offers, matching, and performance

4.1 Matching algorithm

Fleetbit uses an automated system to decide which Drivers receive each Job offer and in what order. The system considers factors including distance, vehicle compatibility with the waste type, your current load, your acceptance and cancellation history, your average rating, and a composite performance score.

4.2 Performance score and tier

Your performance score (currently ranging across multiple tiers) is computed from your completion rate, cancellation rate, rating, and other signals. A lower score may reduce the number or value of Job offers you receive. Specific score thresholds and tier definitions may change over time; material changes will be announced in-app.

4.3 Right to decline

You may decline any Job offer. Repeated declines or unresponsiveness may reduce your performance score, but declining a specific offer is not itself a breach.

4.4 Accepting a Job

Once you accept a Job you agree to perform it as described: go to the pickup address by the scheduled time, verify the load matches the Client's description and applicable regulations, complete the pickup, transport the waste to a properly-permitted disposal facility, and record proof of completion (weight, photos, drop-off confirmation) in the app.

4.5 Human review of algorithm decisions

If you believe an automated decision has materially affected your access to work — for example, deactivation based on a performance score — you may request human review by emailing [email protected] with the subject "Algorithm review." A Fleetbit team member (not an automated system) will review your account and respond within 14 days.

5. Fees and payment — the required Freelance Isn't Free Act terms

5.1 Compensation

For each Job you complete, Fleetbit collects the price from the Client and pays you the completed-Job payout. The payout is the Client-paid price minus Fleetbit's service fee (a variable per-Job service fee, disclosed in the offer prior to your acceptance) minus any pass-through fees, taxes, and amounts the Client has disputed and we have refunded pending resolution.

The in-app confirmation screen shows, before you accept each Job, the estimated payout you will receive if you complete the Job. The receipt at the end of the Job shows the actual payout and any adjustments.

5.2 Payout method and schedule

Payouts are made by ACH to the U.S. bank account on file under your Driver profile. Payouts run on a monthly basis: Jobs completed in a given calendar month are paid by the 5th day of the following calendar month. The exact schedule in effect is shown in the app under Wallet → Payout schedule.

5.3 Deductions and offsets

We may deduct from your payout:

Service fees described in Section 5.1.
Refunds we issue to a Client for a Job you Cancelled or No-Showed.
Amounts a Client has charged back, where the chargeback is determined to be legitimate.
Identified overpayments from prior cycles.
Amounts required by law (for example, backup withholding if you have not furnished a complete Form W-9, or court-ordered levies).

5.4 Required contract terms under NYC Freelance Isn't Free Act

To satisfy NYC Local Law 140:

Parties: Fleetbit LLC, at 330 E 75th St Apt 35B, New York, NY 10021, and you, at the address you provide on your Driver profile.
Services: on-demand waste pickup, transport, and delivery to a permitted disposal facility, as described in each Job you accept.
Compensation: per-Job payout as set forth in Section 5.1.
Payment date: according to the payout schedule in Section 5.2 — no later than the 5th day of the calendar month following the month in which each Job was completed.
If a Job has interim milestones, interim payment dates will be shown on the Job's in-app detail screen.

5.5 Tax reporting

We will issue IRS Form 1099-NEC (or other appropriate 1099) to you at year-end if your gross payouts meet the applicable threshold. You must keep your Form W-9 information current. If we do not have a valid W-9 we may be required to apply backup withholding.

5.6 Disputes about payouts

If you believe a payout is incorrect, email [email protected] with subject "Payout dispute" within 60 days of the payout. We will investigate and either correct the amount or explain our calculation within 30 days.

6. Cancellations

6.1 Cancelling after accepting a Job

If you cancel after accepting a Job, your cancellation will affect your cancellation rate and performance score. Cancelling at a later stage has a larger effect. Cancelling without good cause after the Job is "en route" or later may result in:

A deduction from your payout equal to the Client's extra cost to rematch.
A temporary reduction in your performance tier.
Repeated uncaused late-stage cancellations may result in deactivation.

"Good cause" includes (without limitation): the waste at the pickup is not what the Client described, the Client is not available, the pickup site is unsafe or inaccessible, your vehicle has a mechanical issue, or another reason we accept after review. Record the reason in-app when you cancel.

6.2 Client cancellations

If the Client cancels late (for example, after you are en route), we pay you a portion of the estimated price as a recovery fee, per the cancellation policy maintained by Fleetbit in the app.

6.3 No-shows

If you arrive at the pickup and the Client is not there and has not responded, follow the in-app no-show process. Do not leave without documenting the no-show in-app.

7. Deactivation and termination

7.1 Grounds for deactivation

We may suspend or deactivate your account if:

Your license, insurance, or required permit lapses, is suspended, or is revoked.
A background or MVR check reveals a disqualifying event.
We receive credible complaints about safety, fraud, theft, harassment, or unlawful conduct.
You repeatedly violate this Agreement, the Acceptable Use Policy, or applicable law.
Your performance metrics fall below the thresholds we have published and you do not recover within the posted cure window.
We reasonably believe continued access to the Service would expose Fleetbit, Clients, other Drivers, or the public to material risk.

7.2 Appeals

You may appeal a deactivation within 30 days by emailing [email protected] with subject "Deactivation appeal." We will respond within 14 days.

7.3 Termination by you

You may end this Agreement at any time by deleting your account (see the Privacy Policy for Drivers). Sections that by their nature should survive termination do so (including Sections 3, 5 as to earned-but-unpaid amounts, 8, 9, 10, 11, 12, 13, 14, and 15).

8. Intellectual property and account

The Service, including its software, text, graphics, and trademarks, is owned by Fleetbit or its licensors. We grant you a limited, personal, non-transferable, revocable license to use the Service for the purposes described in this Agreement. You may not reverse-engineer, copy, resell, or create derivative works from the Service except as expressly permitted by law.

Your account is personal to you. You may not share credentials, transfer your account, or let anyone else pick up jobs on your behalf.

9. Permits, insurance, and regulatory compliance

9.1 Your insurance

At all times while providing services through the Service, you must maintain commercial auto insurance covering the vehicle you use and any applicable general liability or cargo insurance, in amounts no less than the minimums required by NY law (and, where greater, the minimums required by BIC for your license class). You must provide proof on request.

9.2 Fleetbit does not insure your vehicle or your work

Fleetbit does not provide vehicle insurance, cargo insurance, or general liability insurance for your business. You are responsible for your own insurance.

9.3 Regulatory compliance

You are solely responsible for complying with all federal, state, and local laws and regulations applicable to the hauling, transport, and disposal of waste, including NYC Administrative Code Title 16-A, NYC Business Integrity Commission rules, NYC Department of Sanitation Commercial Waste Zone rules, NYS DEC Part 360/364 rules, the U.S. Department of Transportation hazardous-materials regulations, and occupational-safety rules.

9.4 Audit cooperation

You agree to cooperate with any lawful audit or information request from BIC, DSNY, DEC, the IRS, or other regulator, and to provide Fleetbit with documentation we reasonably need to respond to such requests.

10. Data, location tracking, and privacy

Your use of the Service results in substantial data collection, including continuous background location while you are on-duty. You consent to that collection and processing as described in the Privacy Policy for Drivers. You agree that Fleetbit may share your live location with the Client for the duration of an active Job, and may share location history with regulators and in response to lawful requests.

11. Disclaimers

11.1 Marketplace disclaimer

Fleetbit is a technology marketplace. Fleetbit does not guarantee Job volume, pricing, demand, or earnings. Nothing in this Agreement obligates Fleetbit to provide you with any particular number of Job offers, any specific earnings, or any geographic market.

11.2 "As is" and "as available"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. FLEETBIT DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FLEETBIT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL PAYOUTS YOU EARNED IN THE 6 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE THOUSAND U.S. DOLLARS ($1,000).

This section does not limit liability that cannot be limited under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Fleetbit and its officers, directors, employees, and agents from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your violation of this Agreement or any law, including BIC / DSNY / DEC / USDOT rules; (ii) your lack of a required permit, license, or insurance; (iii) your negligence, gross negligence, willful misconduct, or reckless conduct while performing a Job; (iv) unlawful dumping or disposal of waste; (v) any personal injury, death, or property damage caused by your operation of a vehicle; (vi) any claim that you are an employee rather than an independent contractor, where such classification was caused by your own representations or misstatements; or (vii) your infringement of a third party's rights.

14. Background checks, safety, and incident reporting

You authorize Fleetbit to obtain, from time to time, background and motor-vehicle-record checks. Consumer-report inquiries are conducted by a licensed consumer reporting agency and are subject to the Fair Credit Reporting Act and, where applicable, NY Fair Chance Act procedures.

You agree to report in-app any accident, injury, damage to third-party property, spill, or allegation of unsafe conduct, no later than 24 hours after the event.

15. Governing law, arbitration, and class-action waiver

15.1 Governing law

This Agreement is governed by the laws of the State of New York, without regard to conflict-of-laws rules.

15.2 Binding arbitration

Except for the carve-outs below, you and Fleetbit agree that any dispute arising out of or relating to this Agreement, the Service, or your status or compensation as a Driver will be resolved by final and binding arbitration, administered by the American Arbitration Association (AAA) under its then-current employment-arbitration rules for independent contractors. Arbitration will take place in New York County, New York, or by telephone or video at your election. Arbitration will be before a single neutral arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Cost-sharing for Drivers: we will pay any arbitration filing, administrative, and arbitrator fees that exceed what you would pay to file an equivalent court action, unless the arbitrator determines your claim was frivolous.

15.3 Carve-outs

Either party may (a) bring a claim in small-claims court if it qualifies, (b) seek injunctive or equitable relief in court to prevent or stop misuse of the Service or intellectual-property infringement, (c) apply to any court of competent jurisdiction to enforce an arbitration award, and (d) file administrative charges with any government agency where applicable law makes such charges non-arbitrable. Nothing in this Agreement prevents you from filing a complaint with the NYC Department of Consumer and Worker Protection under the Freelance Isn't Free Act.

15.4 Class-action and collective-action waiver

YOU AND FLEETBIT AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If the waiver is found unenforceable as to a particular claim, that claim will be severed and the remainder of this Section 15 will still apply.

15.5 30-day opt-out

You may opt out of Section 15 by emailing [email protected] within 30 days of first accepting this Agreement, with the subject "Arbitration opt-out." Opting out does not affect any other part of this Agreement and will not be held against you.

15.6 Venue if arbitration doesn't apply

Where a claim is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in New York County, New York.

16. Miscellaneous

Entire agreement: this Agreement, together with the Privacy Policy for Drivers, Acceptable Use Policy, and EULA, is the entire agreement between you and Fleetbit about the Service.
Changes: we may update this Agreement with notice as described in Section 5.1 (for fee changes) or with in-app notice and at least 14 days' advance notice for other material changes. Continued use after the effective date means you accept the changes. If you do not accept, stop using the Service before the change takes effect.
Severability: if any provision is held unenforceable, the rest will remain in effect.
No waiver: failure to enforce a provision is not a waiver.
Assignment: you may not assign this Agreement without our consent. We may assign it in connection with a merger, acquisition, or sale of assets.
Force majeure: neither party is liable for failures caused by events beyond reasonable control.
Notices to you: we may send notices to your account email or by in-app message.
Notices to us: email [email protected] or mail Fleetbit LLC, Attn: Legal, 330 E 75th St Apt 35B, New York, NY 10021.

This document is a good-faith contract. It is not legal advice. Consult a lawyer licensed in your jurisdiction if you have questions about how it applies to you.