Privacy Policy — Fleetbit Driver App

About this document

This Privacy Policy explains how Fleetbit ("Fleetbit," "we," "us," or "our") — operated by Fleetbit LLC, with a registered address at 330 E 75th St Apt 35B, New York, NY 10021 — collects, uses, shares, and protects information about you when you use the Fleetbit Driver mobile app, the Fleetbit website at https://fleetbit.app, and related services that link to this policy (together, the "Service").

This policy applies to truck drivers and hauling-business operators ("Drivers") who use the Fleetbit Driver app to accept waste-pickup jobs posted by our clients ("Clients"). Clients are covered by a separate Privacy Policy for Clients.

The Driver app collects more information than the Client app — including continuous background location, bank details for payouts, and tax identifiers — because that information is necessary to operate a marketplace for regulated waste-hauling work. This policy explains that collection in detail.

Effective date: 2026-04-18. Contact: [email protected].

At a glance

• We collect information you give us when you sign up (name, contact info, license, vehicle, bank details, tax ID).
• While you are on-duty we track your location continuously, including in the background, so we can match you to jobs, give Clients your ETA, and verify pickups.
• We use bank and tax details to pay you and to issue IRS Forms 1099.
• We share your name, vehicle, rating, and live location with the Client whose job you accept.
• We do not sell your personal information.
• You can delete your account and data from Settings → Account → Delete account, or by emailing [email protected]. Deleting an account while you have unpaid balances or open obligations triggers a short hold before final deletion (see Section 6).

This is a summary only; the full terms below control.

1. Information we collect

1.1 Identity and onboarding

• Profile: legal first and last name, email, phone number, date of birth (optional), profile photo.
• Government identifiers: driver's license number and state of issue, vehicle registration plate, vehicle type and capacity, and any operating permits you upload (for example, NYC Business Integrity Commission (BIC) trade-waste license, NYS DEC Part 364 transporter permit).
• Tax identifiers: Social Security Number or Employer Identification Number (EIN), tax classification (individual, single-member LLC, S-corp, etc.), business legal name, and a completed IRS Form W-9.
• Payout bank details: bank account number, routing number, and account holder name (used for ACH transfers).
• Documents: insurance certificates, waste-hauler license images, and any other compliance documents we ask for during onboarding.

1.2 Authentication

• Password (stored only as a salted hash) or, if you use Google or Apple sign-in, the provider's unique user ID and the email address they share with us.
• Driver access code / allowlist status: a one-time code or allowlist entry, used to gate Driver-app access to invited operators.

1.3 Location — continuous and in the background

Once you enable location permissions:

• While the app is open (foreground): high-accuracy GPS coordinates, heading, speed, and accuracy.
• While the app is in the background or phone is locked (on-duty only): the same data, sampled at regular intervals, reported to our servers. A persistent Android notification or iOS status indicator shows you that location is being used.
• We store this as a location history tied to your Driver record. We use it to match you to jobs near you, to show Clients your live ETA, to verify that jobs were actually serviced at the right place and time, and to investigate safety incidents and customer disputes.
• You can turn location off at any time in your phone's Settings. You will not receive job offers while location is off, and active jobs will pause.

1.4 Job activity

• Job offers, acceptances, and declines: which jobs you were offered, in what order (rank), your score in our matching algorithm, when the offer was sent and viewed, and how fast you responded.
• Job outcome: started/arrived/completed timestamps, actual weight of waste hauled, dropoff facility used, photos you take as proof of pickup, and notes you enter.
• Cancellations: which jobs you cancelled, the reason, and any penalty applied.
• Ratings and reviews: star ratings and comments left by Clients about your service.

1.5 Payout and transaction data

• Each payout we send you: amount, transaction date, the jobs it settles, and any fees withheld.
• Disputes, chargebacks, adjustments.

1.6 Performance metrics (derived)

• Total jobs, completion rate, cancellation rate, average rating, and a "performance score" and "performance tier" that we compute from your activity. These metrics affect how often you are offered jobs (see Section 4 of the Driver Terms of Service for how they are used).

1.7 Device and app data

• Device model, OS version, app version, language, time zone.
• Crash and error logs (Sentry), including stack traces and pseudonymized user identifiers.
• Firebase Cloud Messaging (FCM) token.
• Logged IP address and request timestamps.
• Camera frames only when you are taking a job photo — we do not access other photos on your device.

1.8 Communications

• Support tickets, in-app messages, emails to us, and the content of any legal notices.

2. How we use information

We use Driver information to:

• Verify your identity, eligibility, and the validity of licenses and permits you've uploaded.
• Operate the marketplace: post job offers to you, match you to Clients, show Clients your live location and ETA.
• Compute and process payouts (ACH or any other method we add), withhold amounts you owe us, and issue IRS Forms 1099 at year-end.
• Maintain records required by tax law, NY SHIELD Act, the NYC Business Integrity Commission, and other applicable regulators.
• Investigate customer complaints, disputes, and safety incidents using your on-the-ground location and job history.
• Detect and prevent fraud, abuse, and violations of our Terms or applicable law.
• Improve the Service, including training and tuning the matching algorithm.
• Comply with legal obligations and respond to lawful requests.

Automated decision-making (matching algorithm). We use automated systems to score and rank you against a job's requirements (distance, vehicle type, waste-type compatibility, performance score). An automated system selects which Driver receives each job offer. If you believe an automated decision materially affected your access to work, you can request human review by emailing [email protected] with the subject line "Algorithm review."

3. How we share information

3.1 With the Client who posted the job

When you accept a job we share with the Client your first name and last initial, your vehicle type, your profile photo, your rating, and your live location and ETA until the job ends. After the job is completed we continue to show your name and vehicle on the Client's receipt and history. Clients do not see your date of birth, license number, SSN/EIN, bank details, or home address.

3.2 With tax and payment providers

• IRS: at year-end, if your gross payouts meet the applicable 1099 threshold, we send Form 1099-NEC (or another appropriate 1099) to you and to the IRS.
• State tax agencies: where required.
• Banks / payment processors: account details necessary to process ACH transfers and any future payout methods (such as debit-card-push or digital wallets).

3.3 With regulators and law enforcement

• NYC Business Integrity Commission, NYS DEC, NYC DSNY, or other agencies when they make a lawful request or audit.
• Law enforcement when we reasonably believe disclosure is necessary to comply with law, respond to a lawful request, prevent imminent harm, or investigate fraud.
• Insurers and legal counsel in connection with accidents, injuries, or claims involving you.

3.4 With service providers

We contractually require these vendors to protect your information and use it only to perform the service we've hired them for.

3.5 For business transfers

If Fleetbit is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

3.6 We do not sell your personal information

We do not sell your personal information for money, and we do not share it with third parties for cross-context behavioral advertising.

4. Legal bases (for users in regions that require them)

• Contract performance: to let you accept jobs and receive payouts.
• Legal obligation: tax, breach notifications, regulator audits.
• Legitimate interests: operating and securing the marketplace, combating fraud, training algorithms.
• Consent: optional permissions (location on/off, push on/off, marketing emails).

5. Retention

When a retention period ends we delete or anonymize the data. We may retain anonymized / aggregated data indefinitely.

6. Your choices and rights

6.1 In-app controls

• Location: turn off in your phone's Settings. While location is off you will not receive job offers.
• Push notifications: turn on or off in Settings → Notifications. Operational push (current job status) is enabled by default; you can disable it but doing so may affect your ability to accept and complete jobs.
• Email marketing: unsubscribe via the link in any marketing email.
• Profile: update profile data at any time from Settings → Account.

6.2 Rights under U.S. state privacy laws

Subject to legal exceptions, you have the right to know, access, correct, delete, and (in states that offer it) opt out of sale/share. California residents have additional rights including designating an authorized agent and limiting use of sensitive personal information. We honor Global Privacy Control (GPC) signals on our website as an opt-out of sale/share.

To exercise any of these rights, email [email protected] from the email on your account, or use the in-app Privacy Requests form at Settings → Privacy. We will verify your identity and respond within 45 days (extendable once to 90).

6.3 How to delete your account and data

You can request deletion at any time by:

1. In the app: Settings → Account → Delete account. Confirm.
2. By email: send a request from your account email to [email protected] with the subject "Account deletion."
3. On the web: https://fleetbit.app/legal/delete-account.

Because Driver payouts and tax reporting are regulated:

• If you have unpaid balances, active jobs, or open disputes, we will hold deletion until those are resolved.
• We retain tax and bank-transaction records for 7 years after the last calendar year in which we paid you, as required by IRS and NY rules.
• We retain records required by the NYC Business Integrity Commission, NYS DEC, and similar regulators for as long as those rules require.

After those retention periods end, we delete or anonymize the data.

7. Security

We maintain administrative, technical, and physical safeguards under our NY SHIELD Act written information-security program, including:

• TLS 1.2+ encryption in transit and encryption at rest for database and backup storage.
• Strict access controls to tables containing SSN/EIN, bank account details, and license numbers — limited to the smallest set of personnel necessary.
• Password hashing with industry-standard algorithms.
• Session tokens stored in platform secure storage (iOS Keychain, Android Keystore) via Expo Secure Store.
• Vendor due diligence and written data-protection terms with processors.
• Documented incident-response and breach-notification procedures.

If we discover a breach of unencrypted private information we will notify affected Drivers, the NY Attorney General, NYS Police, NYS DFS (where applicable), and consumer reporting agencies as required by the NY SHIELD Act, within the time frames that law requires (generally within 30 days of discovery).

8. Children

The Service is not available to anyone under 18, and we do not knowingly collect information from anyone under 18.

9. International users

The Service is designed for use within the United States, and specifically within New York City. If you access the Service from outside the U.S., your information will be processed in the U.S., which may have different data-protection laws.

10. Changes to this policy

We will notify you by email, push notification, or in-app notice before material changes take effect. The "Last updated" date reflects the most recent change. Your continued use after an update means you accept the revised policy.

11. Contact us

• Email: [email protected]
• Mail: Fleetbit LLC, Attn: Privacy, 330 E 75th St Apt 35B, New York, NY 10021

This document is a good-faith description of our practices. It is not legal advice. If you need legal advice about your own obligations, consult a lawyer licensed in your jurisdiction.