Terms of Service — Fleetbit Client App

About this document

These Terms of Service ("Terms") are a binding agreement between you ("you" or "Client") and Fleetbit, operated by Fleetbit LLC ("Fleetbit," "we," "us"), governing your use of the Fleetbit Client mobile app, our website at https://fleetbit.app, and related services (together, the "Service").

The Service is a marketplace. Fleetbit does not itself haul waste. The Service lets you request a pickup, and independent third-party truck drivers ("Drivers") who use our Driver app elect to accept and perform your request. Fleetbit is not a party to the transportation-services contract between you and the Driver.

By creating an account or using the Service you agree to these Terms, to our Privacy Policy for Clients, to our Acceptable Use Policy, and to the EULA for the mobile apps. If you do not agree, do not use the Service.

Effective date: 2026-04-18. Contact: [email protected].

1. Eligibility and account

You must be at least 18 years old and capable of entering a binding contract under the law of your jurisdiction. You must not be on any U.S. sanctions list. You must provide accurate information when you register, keep it current, and keep your sign-in credentials confidential. You are responsible for activity on your account.

If you register on behalf of a business, you represent that you have authority to bind that business and that "you" in these Terms includes that business.

2. Description of the Service

The Service enables you to:

• Post a request for waste pickup ("Job"), specifying pickup address, waste type, container size, estimated weight, and any other details we require.
• View estimated pricing calculated by our system.
• Have your request broadcast to a ranked list of available, compatible Drivers.
• Communicate with the Driver who accepts your Job, track their ETA, and receive proof-of-pickup photos.
• Pay for the Job through the method you selected.
• Rate and review the Driver after the Job ends.

Fleetbit is not the hauler. The Driver who accepts your Job is an independent contractor who holds their own permits and licenses (including, where applicable, a New York City Business Integrity Commission trade-waste license and any federal or state permits required for the waste type). Fleetbit does not guarantee Driver availability, specific pickup times, the quality of the Driver's work, the condition of the Driver's vehicle, or the regulatory compliance of disposal at the destination facility.

3. Waste types, prohibited materials, and Client responsibilities

3.1 Accepted waste types

The Service supports the following waste categories: sand, construction and demolition, cartons and plastics, hospital/medical, agricultural/organic. We may add, remove, or restrict categories at any time.

3.2 Prohibited materials

You may not present the following for pickup, even within a load of otherwise-accepted material:

• Hazardous waste as defined by the U.S. EPA (Subtitle C of RCRA), NYS DEC Part 371, or any other applicable rule, except medical-waste loads handled by a specifically-permitted Driver.
• Explosives, ammunition, flammable liquids beyond trace container residues.
• Radioactive materials.
• Asbestos-containing materials, unless specifically booked and labeled and accepted by a Driver with the proper permits.
• Animals, human or animal remains (except as part of a permitted medical-waste load).
• Live electrical equipment, large sealed tanks, or pressurized cylinders.
• Stolen property or contraband.

Loads containing prohibited materials will be refused. If a Driver unknowingly accepts and transports a prohibited material, you are liable for any resulting fines, penalties, cleanup costs, and losses, and you indemnify Fleetbit and the Driver accordingly.

3.3 Your representations for each Job

For each Job you submit, you represent that:

• You own the waste or have the right to transfer it.
• The waste you described matches what the Driver will find at the pickup location.
• The pickup location is accessible and safe, and any needed access permissions (building management, site foreman) have been arranged.
• You will meet any weight or volume limits you selected.

3.4 Hazardous or regulated-waste loads

If a Job involves medical/hospital waste or any regulated waste category, you are responsible for presenting it in properly-labeled, regulation-compliant containers. You warrant that the Driver you are paired with — and the destination facility — will be appropriately permitted; Fleetbit filters for permitted Drivers in these categories but does not guarantee permit status is current at the moment of pickup.

4. Pricing, payment, and receipts

4.1 Price estimate and final price

When you post a Job we display an estimated price calculated from distance, waste type, weight, container size, and any active surcharges (peak demand, time-of-day, batch adjustments). The final price is set after the Job is completed, based on actual weight and any adjustments disclosed during the Job (for example, overage charges if the actual weight materially exceeds the estimate). We'll show you the final price before we charge you.

4.2 Payment

You authorize us or our payment processor to charge your designated payment method for the final price plus any applicable taxes and fees. If a charge fails we may suspend your account until payment is resolved. Late balances accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law.

4.3 Disputes and refunds

If you believe a charge is incorrect, contact us at [email protected] within 30 days of the charge. We will investigate and apply any adjustment we determine is appropriate. This is a contractual process; it does not limit rights you may have under consumer-protection law or your payment provider's chargeback rules.

4.4 Taxes

Prices shown are exclusive of applicable taxes, which we will add at checkout where required.

4.5 Promotions

From time to time we may offer promotional pricing or credits. Promotions are void where prohibited and may be limited per Client, and we reserve the right to withhold promotions we believe have been obtained through fraud or abuse.

5. Cancellations

5.1 Client cancellations

You can cancel a Job from the app. The cancellation fee depends on how far the Job had progressed:

The actual percentages at each stage are set by the operational cancellation policy we maintain under apps/backend/src/cancellation. We may change them on reasonable notice; the in-app confirmation screen always shows the current penalty before you confirm a cancellation.

5.2 Driver cancellations

If the Driver cancels after accepting, we will attempt to rematch you with another Driver at no additional charge. If we cannot rematch within a reasonable time you may cancel without penalty.

5.3 No-shows and inaccessible pickups

If the Driver arrives at the pickup and you are not available, or the pickup site is not accessible, the Driver may wait a reasonable time and then declare the Job a no-show. A no-show is treated as an Arrival-stage Client cancellation.

6. Ratings and reviews

You may rate and review the Driver after a completed Job. Reviews must be truthful, relate to the actual Job, and comply with our Acceptable Use Policy. We may remove reviews that violate those rules. You grant Fleetbit a worldwide, royalty-free, perpetual license to display, distribute, and use your reviews and associated ratings on the Service.

7. Communications

By providing an email address or phone number, you agree that we and the Driver assigned to your Job may contact you about that Job by email, SMS, push notification, or phone call. You can opt out of marketing messages at any time. Operational messages for an active Job may continue until the Job is complete.

Reply STOP to any SMS to opt out of that message stream.

8. Intellectual property

The Service, including its software, text, graphics, and trademarks, is owned by Fleetbit or its licensors and is protected by U.S. and international law. We grant you a limited, personal, non-transferable, revocable license to use the Service for its intended purpose. You may not reverse-engineer, copy, resell, or create derivative works from the Service except as expressly permitted by law.

9. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy. Among other things, you agree not to use the Service for any illegal purpose, to harass Drivers or other users, to interfere with the Service, or to scrape or automate access without our written permission.

10. Disclaimers

10.1 Marketplace disclaimer

Fleetbit is a marketplace only. We do not perform pickups, we do not own or operate trucks, we do not employ Drivers, and we do not set or control the Driver's schedule or route. Drivers are independent contractors. Any dispute between you and a Driver about the quality of service is primarily between you and the Driver, although we will reasonably attempt to help resolve disputes as part of our customer-support role.

10.2 "As is" and "as available"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. FLEETBIT DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY PARTICULAR DRIVER OR FACILITY WILL BE AVAILABLE.

Some jurisdictions do not allow certain warranty disclaimers. In those jurisdictions, our warranties are limited to the maximum extent permitted by law.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FLEETBIT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO FLEETBIT IN THE 6 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

This section does not limit liability that cannot be limited under applicable law (for example, gross negligence, willful misconduct, or personal injury caused by Fleetbit's negligence, where those cannot be excluded).

12. Indemnification

You agree to defend, indemnify, and hold harmless Fleetbit and its officers, directors, employees, and agents from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your violation of these Terms; (ii) your violation of any law or third-party right; (iii) waste you presented that was prohibited, mis-described, or mis-handled by you; (iv) any content you submit (including reviews).

13. Suspension and termination

We may suspend or terminate your access to the Service at any time for any reason, including if we reasonably believe you have violated these Terms, the Acceptable Use Policy, or applicable law, or if continuing to provide the Service would expose us or others to risk. You may terminate your account at any time by following the steps in the Privacy Policy.

Sections that by their nature should survive termination do so (including Sections 4.3, 6, 8, 10, 11, 12, 14, and 15).

14. Governing law, arbitration, and class-action waiver

14.1 Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Binding arbitration

Except for the carve-outs below, you and Fleetbit agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration, administered by the American Arbitration Association (AAA) under its then-current consumer-arbitration rules. Arbitration will take place in New York County, New York, or by telephone or video at your election. Judgment on the award may be entered in any court of competent jurisdiction. Arbitration fees will be allocated under the administrator's rules; for consumer claims, we will pay any filing or administrative fees that exceed what you would pay to file a small-claims action.

14.3 Carve-outs

Either party may (a) bring a claim in small-claims court if it qualifies, (b) seek injunctive or equitable relief in court to prevent or stop misuse of the Service or intellectual-property infringement, and (c) apply to any court of competent jurisdiction to enforce an arbitration award.

14.4 Class-action waiver

YOU AND FLEETBIT AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. If the class-action waiver is found unenforceable as to a particular claim, that claim will be severed and the remainder of this Section 14 will still apply.

14.5 30-day opt-out

You may opt out of Section 14 (arbitration and class-action waiver) by emailing [email protected] within 30 days of first accepting these Terms, with the subject "Arbitration opt-out" and including your full legal name and account email. Opting out does not affect the rest of these Terms.

14.6 Venue if arbitration doesn't apply

Where a claim is not subject to arbitration under Section 14, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in New York County, New York.

15. Miscellaneous

• Entire agreement: these Terms, together with the Privacy Policy, Acceptable Use Policy, and EULA, are the entire agreement between you and Fleetbit about the Service.
• Changes: we may update these Terms. We will notify you of material changes via email, push, or in-app notice. Changes take effect on the date shown at the top of the updated document. Continued use after the effective date means you accept the changes.
• Severability: if any provision is held unenforceable, the rest will remain in effect.
• No waiver: failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for failures caused by events beyond reasonable control (natural disasters, government actions, infrastructure failures, pandemics, labor disputes).
• Notices to you: we may send notices to your account email or by in-app message.
• Notices to us: email [email protected] or mail Fleetbit LLC, Attn: Legal, 330 E 75th St Apt 35B, New York, NY 10021.

This document is a good-faith contract. It is not legal advice. Consult a lawyer licensed in your jurisdiction if you have questions about how it applies to you.